Munify Terms and Conditions
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “User”) and Munify Corporation (“Munify,” “we,” “us,” or “our”), governing your access to and use of Munify’s websites, applications, APIs, accounts, wallets, cards, payment services, and related products or services (collectively, the “Services”).
By accessing or using the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
1. Eligibility and Registration
You must be at least eighteen (18) years old and legally capable of entering into binding agreements in order to use the Services. You agree to provide accurate, complete, and current information and to keep such information updated. Munify may request identity verification, source-of-funds information, or other documentation at any time, and may restrict or discontinue access to the Services if such information is not provided or cannot be verified.
2. The Services
The Services are provided on an “as is” and “as available” basis. Munify does not guarantee uninterrupted access, transaction completion, settlement timing, availability of specific features, or particular outcomes.
Certain features of the Services depend on third-party providers, including banks, payment networks, card networks, blockchain networks, and compliance or verification providers. Munify does not control and is not responsible for the acts, omissions, failures, delays, or decisions of such third parties.
Nothing in these Terms creates any fiduciary, partnership, joint venture, agency, trustee, or custodial relationship between you and Munify. Munify does not act as a bank, custodian, trustee, or fiduciary with respect to any funds, assets, or balances reflected through the Services.
3. Fees
Fees applicable to the Services will be disclosed through the Services or related documentation, including on our pricing page. Munify may modify fees, pricing, or charges from time to time. Where required by applicable law, notice will be provided. Continued use of the Services following any change constitutes acceptance of the updated pricing. Fees are non-refundable except where expressly required by law.
4. Your Responsibilities
You represent and warrant that all funds deposited, transferred, or processed through the Services are derived from lawful sources and are not associated with fraudulent, deceptive, or unlawful activity. You agree to use the Services in compliance with applicable laws and regulations and acknowledge that you are solely responsible for maintaining the security of your credentials, devices, and access to the Services.
5. Account Activity and Reviews
To comply with applicable laws, regulations, partner requirements, and risk-management obligations, Munify may take reasonable and appropriate actions with respect to accounts, transactions, or funds, including restricting, suspending, or closing accounts; delaying, blocking, refusing, reversing, or returning transactions; placing holds on funds; and cooperating with financial institutions, regulators, or law enforcement authorities. Certain actions may be implemented without advance notice in order to comply with applicable legal or regulatory obligations.
Where Munify reasonably determines that activity or funds associated with an account may involve fraud, money laundering, sanctions violations, or other unlawful conduct, Munify may take actions necessary to comply with legal obligations and mitigate risk. To the extent permitted by law, Munify is not required to make funds available while such matters are under review or subject to legal, regulatory, or partner constraints.
Any review, investigation, or compliance hold may require coordination with third parties and may take an indeterminate amount of time. Munify does not guarantee review timelines and shall not be liable for delays or outcomes resulting from good-faith compliance actions.
If an account or funds are restricted, a user may request review in accordance with Munify’s internal procedures. As part of such review, Munify may request information regarding the source, purpose, or ownership of funds, supporting documentation or certifications, and responses to follow-up inquiries. Submission of a complaint or review request does not guarantee release of funds, and Munify may decline to review repetitive or substantially similar requests that do not present new, material information.
6. Compliance and Regulatory Requirements
6.1 Licensing and Authorization
Munify operates under appropriate financial licenses and partnerships with licensed financial institutions to provide regulated financial services.
6.2 Regulatory Reporting
We maintain compliance with applicable financial regulations, including reporting requirements to relevant authorities.
6.3 Sanctions Compliance
We screen transactions against applicable sanctions lists and may block or reverse transactions involving sanctioned parties.
6.4 Prohibited Countries and Jurisdictions
You acknowledge and agree that our Services are not available to individuals, entities, or businesses located in, organized under the laws of, or ordinarily resident in the following prohibited countries and jurisdictions (“Prohibited Jurisdictions”):
- Afghanistan
- Albania
- American Samoa
- Anguilla
- Antigua and Barbuda
- Aruba
- Bahamas
- Barbados
- Belarus
- Belize
- Bermuda
- Bosnia and Herzegovina
- Bosnia
- Cayman Islands
- Central African Republic
- Congo, Democratic Republic of the
- Congo
- Cook Islands
- Costa Rica
- Croatia
- Cuba
- Curaçao
- Cyprus
- Dominica
- Eritrea
- Fiji
- Guam
- Guinea
- Guinea-Bissau
- Haiti
- Iran (Islamic Republic of)
- Iran
- Iraq
- Kosovo
- Lebanon
- Liberia
- Libya
- Macedonia
- Mali
- Marshall Islands
- Moldova
- Montenegro
- Myanmar (Burma)
- Nicaragua
- Niger
- North Korea (Democratic People's Republic of Korea)
- North Korea
- Palau
- Palestine, State of
- Panama
- Puerto Rico
- Russian Federation
- Russia
- Saint Kitts and Nevis
- Saint Lucia
- Saint Vincent and the Grenadines
- Samoa
- Serbia
- Seychelles
- Somalia
- South Sudan
- Sudan
- Syrian Arab Republic
- Syria
- Trinidad and Tobago
- Turks and Caicos Islands
- Ukraine
- Vanuatu
- Venezuela (Bolivarian Republic of)
- Venezuela
- Vietnam
- Virgin Islands (British)
- Virgin Islands (U.S.)
- Yemen
- Zimbabwe
6.5 Prohibited Jurisdiction Restrictions
You represent, warrant, and covenant that:
a) You are not located in, organized under the laws of, or ordinarily resident in any Prohibited Jurisdiction;
b) You will not use our Services to facilitate transactions involving any person, entity, or jurisdiction that is subject to sanctions administered by any Sanctions Authority;
c) You will not access or use our Services while physically present in any Prohibited Jurisdiction;
d) None of your beneficial owners, directors, officers, or controlling persons are located in, organized under the laws of, or ordinarily resident in any Prohibited Jurisdiction;
e) You will immediately notify us if any of the foregoing representations cease to be true.
6.6 Transaction Restrictions
We reserve the right to:
a) Block or reject any transaction that involves a Prohibited Jurisdiction or sanctioned party;
b) Freeze funds or suspend accounts where we reasonably suspect a connection to a Prohibited Jurisdiction;
c) Terminate your account immediately if you violate these geographic restrictions;
d) Report suspicious activities to relevant authorities as required by law.
6.7 Ongoing Compliance Monitoring
We continuously monitor transactions and accounts against updated sanctions lists and may update our Prohibited Jurisdictions list in accordance with:
a) Sanctions imposed by the United Nations Security Council;
b) Sanctions imposed by the United States Office of Foreign Assets Control (OFAC);
c) Sanctions imposed by the European Union;
d) Sanctions imposed by the United Kingdom Office of Financial Sanctions Implementation (OFSI);
e) Other applicable sanctions authorities in jurisdictions where we operate.
6.8 Customer Due Diligence
You agree to provide accurate information regarding your geographic location, business operations, and beneficial ownership, and to update this information promptly if any changes occur.
6.9 Sanctions Authority Compliance
This section supplements and does not replace your obligations to comply with all applicable sanctions laws and regulations. You remain responsible for ensuring your own compliance with all applicable legal requirements in your jurisdiction.
6.10 List Updates
We may update the list of Prohibited Jurisdictions at any time without prior notice to reflect changes in applicable sanctions regimes or our risk assessment. Continued use of our Services after such updates constitutes acceptance of the revised restrictions.
7. Changes to Account Access
Munify may suspend, restrict, or discontinue access to the Services where reasonably necessary for legal, compliance, risk, or operational reasons. Termination or suspension does not relieve you of obligations incurred prior to such action.
8. Intellectual Property
All content, software, trademarks, and technology associated with the Services are owned by Munify or its licensors. You are granted a limited, revocable, non-exclusive, non-transferable license to use the Services solely in accordance with these Terms.
9. Service Availability
To the maximum extent permitted by law, the Services are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
10. Allocation of Risk
To the fullest extent permitted by law, Munify’s total aggregate liability arising out of or relating to the Services or these Terms shall not exceed the total fees actually paid by you to Munify in the twelve (12) months preceding the event giving rise to the claim. This limitation excludes any account balances, deposits, or transaction amounts, which do not constitute fees paid to Munify.
Munify shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, data, or business opportunities. Losses arising from system outages, third-party failures, banking partner actions, network conditions, force majeure events, or circumstances beyond Munify’s reasonable control are expressly excluded.
To the extent permitted by law, the remedies described in this section constitute your sole and exclusive remedies. You waive any right to seek equitable relief, restitution, disgorgement, injunctive relief, or specific performance against Munify, except where such relief is expressly required by applicable law.
11. Your Obligations to Munify
You agree to indemnify, defend, and hold harmless Munify and its affiliates, officers, directors, employees, and agents from any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising from your use of the Services or violation of these Terms.
12. How Issues Are Resolved
Before initiating any arbitration or legal proceeding, you must exhaust Munify’s internal complaint and review processes and engage in good-faith efforts to resolve the matter informally for at least thirty (30) days. Failure to do so may result in dismissal to the maximum extent permitted by law.
Except where prohibited by law, any dispute arising out of or relating to these Terms or the Services shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, conducted in English before a single arbitrator. Arbitration shall take place in Delaware or, at Munify’s election, remotely. Each party shall bear its own costs and attorneys’ fees, except where required by law.
Disputes must be brought on an individual basis only. You waive any right to participate in class, collective, representative, or private attorney general actions. The arbitrator may not consolidate claims or award relief to anyone other than the individual party.
If multiple similar arbitration demands are filed within a short period by the same firm or organization, the parties agree to participate in consolidated mediation before proceeding further. Any claim must be brought within one (1) year of the event giving rise to the claim or be permanently barred.
To the fullest extent permitted by law, you waive any right to a trial by jury. Munify may seek injunctive or equitable relief in court to protect its intellectual property, systems, security, or confidential information without waiving arbitration rights.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict-of-laws principles.
14. Updates to These Terms
Munify may update these Terms from time to time. Updated Terms are effective upon posting. Continued use of the Services constitutes acceptance of the revised Terms.
15. General Terms
These Terms constitute the entire agreement between you and Munify regarding the Services. If any provision is held unenforceable, the remaining provisions remain in effect. Munify’s failure to enforce any right does not constitute a waiver. Provisions relating to account reviews, intellectual property, risk allocation, indemnification, dispute resolution, and governing law survive termination. Munify may assign these Terms without notice; you may not assign them without Munify’s prior written consent.
16. Contact Information
Munify Corporation
Email: complaints@munify.ai